FAQs 2

Buying natural herbs and spices online needs a lot of care! It's very different from buying non-perishable products, and therefore important to ask yourself a few questions to make sure you're getting the best deal possible, and the best quality.

What's different about Regency Spices?

All our spices are naturally farmed and processed from fresh season's crop. They are sold pure in their whole form wherever possible. As a result, you can admire their unique natural flavours and aromas - astoundingly different from what's commonly available in the supermarket.


How does your pricing compare?

Regency's founders have been importing spices since back in 1951! As a result, we have generations of great connections with farms and spice producers at origin around the world. You can expect to get spices at least at half the price per gram compared to a high street shop, and when buying in bulk, much much more. What's better is we are proud to say the quality of our spices is unmatched in Hong Kong, and possibly worldwide! We also link our spices to the export spice prices, so that our consumers can enjoy the very best prices. In case the commodity price falls, so will ours!


What does shipping cost?

If you're in our local city of Hong Kong, shipping is free, with a minimum of just HKD100! Free shipping is fulfilled by SF Express in 2-4 working days depending on your address. Most deliveries arrive in 1-2 working days. Our working days are Monday to Friday, not including public holidays. If your order is below HKD100, we charge a nominal HKD20 for the shipping. We also offer paid shipping by our super speedy drivers, delivered to most addresses within Hong Kong on the next working day, same day delivery is also possible for orders placed early morning. We strongly believe in letting everyone have access to our favourite herbs and spices, which have been enjoyed by our traditional indian households for centuries, but lost in recent years. International shipping varies by weight. Please refer to our delivery information for international pricing.


How do you package your spices?

Our spices are stored in a temperature controlled environment in our warehouse, vacuum sealed whenever it benefits the shelf life, and ground and packed fresh in Hong Kong. To ensure their freshness, we pack our spices using the highest quality resealable aluminium bags. These are airtight, so your spices will remain fresher for longer. They are also opaque to provide the best protection from heat and light. The larger sized bags have a small window - by popular demand. We also offer glass jar packaging for convenient access on a kitchen rack.


Do you sell powdered spices? Can you grind my spices for me?

Yes! We now offer freshly ground spices for most of our products. We grind and blend all the spices several times a month, so that the aroma and flavour will be as fresh as possible, and price is economical too. You can select the grind option before adding each item to your cart. Note that this will cost HKD 10 for most items. Unlike ordinarily found powdered spices, our powdered spices are made from the highest quality ingredients - the very same quality that you can buy whole, whereas many retailers will use their less good looking pieces to powder! Please note that colour of ground spice will not be identical to the whole spice colour, the colour is usually slightly lighter, as more light reflects off the powder than the whole spice.


How secure is my order?

All payment information is treated with the highest level of security. Your payment details go directly through Shopify Pay, or Paypal our payment gateway providers. All information is encrypted with Extended Validation Certificates (EV) SSL transaction encryption. You can read more about your security and privacy on our Privacy Policy.


How often will you send me newsletters?

We will only send newsletters if you opt in to receive them on our website. We rarely send newsletters, and usually only do once a month. Our newsletters are provided by MailChimp and Klaviyo, and you can unsubscribe at any time through the link at the bottom of the newsletter.


How often do you change your prices?

We only sell the best quality spices, and as a commodity, their prices fluctuate by the day. In order to keep our quality high, prices may increase from time to time. We also decrease our prices when the market is falling to keep our customers happy! In case you have purchased a spice within the last week that we lowered the price on, we can gladly send you a free shipment topup for the price difference so that you don't miss out.


How long do spices last?

Spices, such as cloves, can last for years. But they easily become weak in flavour. This is why our Spices are packed and stored in the best way possible to extend the time that they can be enjoyed. We suggest changing spices each year, and the specific date for each order will be printed on the packaging.


Are your spices irradiated?

No. Our spices are entirely natural. We do not treat them with any chemicals for preservation, colour, or add any artificial or natural flavourings, and keep them pure.


Are your spices organic?

Our spices and ingredients are 100% natural and pure, and effectively as good as organic spices! However, due to where many of our suppliers and connections are located, many of our spices cannot be certified organic. For ingredients with international Organic standard Transaction Certificates, we have named these as ORGANIC in our website. For all others, we can promise that they are free from added chemicals or preservatives, colourings, and also have no GMO (genetically modified organisms) or MSG (Monosodium glutamate).


Do you supply lentils, dals, chickpeas, purees, oils, curry pastes?

We are spice specialists first and foremost. Over the decades our family business has also expanded into nuts and dry fruits. We strongly believe in only sticking to our strengths and providing the best quality product we can for our entire range. We don't supply lentils, dals, chickpeas, purees, oils, curry pastes or other wet food items as they are out of our speciality and the rest of our service and product quality would suffer as a result.


If you have any further questions, don't hesitate to contact us