Delivery Information

Regency packs and ships orders all day Monday - Friday, excluding public holidays. Saturday deliveries can be fulfilled by our third party couriers and postal partners.

Our delivery estimates are all maximum possible delivery times. Usually orders placed before 1pm Monday - Friday are sent out same day and received in 1-2 days, all over Hong Kong, including Sai Kung, Discovery Bay, The Peak, Northern New Territories, Lamma Island, South Bay and other remote areas.

Urgent deliveries

We can do this too! Just give us a call at +852 3525 0060 or email at hello@regencyspices.hk before placing your order to let us know, and we will do everything possible to deliver to your needs. We're used to delivering next day all over the city, and same day delivery is usually possible if we get your order before 9am. If you order after 9am and need a same day delivery, it may still be possibe, but will carry additional charges.

Cash on delivery

We now offer cash on delivery for all orders in Hong Kong! The option will appear automatically on checkout. Your order will be ready within 1 working day, and normally on the same day once you place the order online. We will send you an email notification when the package goes out for delivery so you have time to prepare the cash for our driver / courier partners.

Standard Delivery in Hong Kong

Regency Spices offers standard delivery to nearly all of Hong Kong. This includes Hong Kong, Kowloon, New Territories, Lantau, Discovery Bay, and other Outlying Islands... The only places we cannot deliver are: Country Parks, Prisons, Hospital Wards, and areas unaccessible by road or with restricted access.

All orders are delivered in 2-3 working days from the time the order is placed. This is a maximum estimate, in most cases, delivery is much sooner. Please note that this is the delivery time for 1st delivery attempt. In case recepient is not at home at time of first delivery, the actual time to get the product will be longer.

All orders over HKD100 are eligible for free shipping, either fulfilled by our drivers, or sent through a delivery partner with a tracking number.

Small orders below HKD 200 will ship by our beloved post office - the tried and trusted shipping option in Hong Kong founded in 1841. We always ship your order on time, and don't need to collect multiple orders in one region before shipping! This makes our deliveries economical, as well as more efficient than combining all deliveries to a remote delivery zone and only shipping 1 day per week. We will also include tracking number with all orders to ensure your order is traceable at all times. Your order will arrive at your doorstep anywhere in Hong Kong within 2 working days of us posting, and usually much sooner. We've had customers in Lantau, The Peak, Yuen Long and further receive their order the very next day after ordering!

If your order is below HKD 100 - we will ship using the same method, but please do note there is a HKD 20 shipping charge added. If you have not received your delivery within 3 working days of us posting, please contact us immediately so we could help you to follow up.

Orders ABOVE HKD 200 will always ship by either our team of drivers, or a fast courier partner. These deliveries are delivered 1-2 working days after receipt of your order, and depending on your address, even faster is possible. In case you have an urgent order, we suggest to order over HKD200 and let us know beforehand. We will speed up the order at no added cost.

Courier Service

These orders can be much faster than our Hong Kong Post Office option and ideal for small orders that need speedy shipping. We will provide you with a tracking number so your order is traceable at all times. Please note you will have to be present to receive the parcel, usually it is delivered the very next day from shipping.

If you have not received your delivery within 2 working days of us shipping, please contact us immediately.

Bulk orders

We are used to handling orders ranging from 20kg cartons up to multiple pallets per delivery. Subject to stock, we can prepare and ship these orders within 1 working day too. Please call us to place bulk orders at special rates and confirm delivery times. Bulk orders to business can be supplied on credit terms too, subject to approval.

Pickup in store

We pack and prepare orders Monday to Friday 10am-5pm. If you place an order for pickup in store, feel free to come along anytime in these hours, usually all orders are packed within the hour of receiving them. We could also handle walk-ins but you may have a short wait as we are constantly in production.

Our store address is: 8 Floor Unit A, Ming Wah Industrial Building, 17-33 Wang Lung Street, Tsuen Wan, Hong Kong. Nearest MTR exit is Tsuen Wan West MTR (On West Rail Line), Exit A. Our address is in an industrial zone around 10 minutes walk from MTR. If you are not very familiar with Hong Kong, we recommend to take a taxi.

If your order is over HKD 200 we highly suggest to let us deliver for you instead of the trek to our address, we can deliver to most addresses in Hong Kong on next-day. Just give us a call before placing order or send an email.

Delivery to Taiwan

Regency Spices now offers speedy and economical delivery service to Taiwan. Select the International Express option during checkout, your parcel will be dispatched within 1 working day, and arrives in Taiwan in 5-7 working days, often much faster. Our rates for Taiwan Delivery are HKD50 per 500g with no minimum order. Please note we recommend contact our sales team directly for orders over 10kg, and allow longer delivery time, as these are likely to get held up in customs otherwise.

International Delivery

International deliveries are charged on a fixed rate of HKD50 per 500g for delivery around the world up to a maximum of 20kg. We do not recommend purchasing more than 20kg of food products internationally at the same time. We don't believe in making profit off delivery fees, and in most cases the actual delivery charges are much higher than our pricing! Please note that we cannot pay for customs charges / other costs after cost of shipping from Hong Kong, as these costs are unknown to us.

International deliveries are fulfilled by EMS Postage, with tracking details shared and linked between all major post offices around the world, and occasionally by our courier partners. We will send your order registered with tracking to ensure traceability at all times. Orders usually delivery within 1 week to all major cities around the world, and up to 2 weeks for almost anywhere else.

If you need a speedier international delivery service, please contact us directly by email at hello@regencyspices.hk for rates. We will get back to you as soon as possible with various options.

Please note that our products are food items, which are often controlled and more scrutinized when crossing international borders. Customs delays are NOT included in our shipping estimates. In most major countries, customs clearance usually takes 1 day and may require a response from the final recipient.

Regency aims to dispatch all items in 1 working day of receiving the order.

If you have missing items or are not happy with your delivery in any way, please contact our customer service team as soon as possible and we will strive to provide our best immediate assistance to you.

Pre-orders

Certain Regency products are available from time to time as pre-oder only, as signalled by "Pre-Order" text on product page, and shopping cart.

In case one of the products you have ordered is a pre-order product, Regency will first post all in-stock products, and then make a second shipment for Pre-ordered products once they are in stock.

Please be aware that your Credit Card will be charged on the date of the order, not the date of the shipment.

In case you wish to cancel your pre-order, you may do this at any time from Your order history page before your order is dispatched, and Regency will refund you 100% of the pre-order product value.

Regency aims to dispatch all pre-ordered products as soon as the fresh ingredients are in stock. The dispatch time is a maximum of 30 days, but may be in stock as early tomorrow!

Undeliverable Orders

Occasionally orders are returned to us due to: incorrect address; a PO Box and hotel address; failed delivery attempts; refusal to pay tax; refusal to provide ID copy; inability to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping and handling fees. We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged a re-shipping fee based on the original shipping method used for your purchase.

Please note different delivery terms and pricing may apply to Wholesale orders

Returns Policy

Regency offers returns on all products within 30 days of receipt of delivery, provided that they are in the best possible condition and have not been opened, removed or otherwise unavailable for returning in its original condition.

If any goods supplied by us or part thereof are processed, altered or tampered with in any way by the buyer or receiver of the goods or any other person, the quality of the goods shall be deemed to be acceptable to the buyer.

Regency will also accept refunds on all items that are damaged or defective, whether or not they have been opened, provided items are returned back to us promptly after discovering the damage or defect, or within 30 days of receipt of delivery, whichever happens first.

We're sorry but we do not accept returns of items that do not meet the above criteria and reserve the right to refuse returns or to charge you fees and expenses if the product isn't received in the specified condition.

Regency will refund your return costs on an item sold by Regency, including our standard delivery cost, if you received an incorrect item, or if you received a damaged item, or if you received a defective item. Please note that you are responsible for the cost of RETURN shipping, and to ensure the product is received by us safely. We suggest to use a registered tracking method to send your item back to us.

In the event of a dispute, Regency's decision shall be final and conclusive.

Last updated on 30 August 2019.