Wholesale Terms of Service

0) Parties & Definitions

0.1 Supplier: Regency Spices Limited (also referred to as “Regency Spices”, “we”, “us”, “our”).
0.2 Customer: the business entity submitting orders to Regency Spices Limited (“you”, “your”).
0.3 Goods: the products supplied by Regency Spices Limited.
0.4 Terms: All purchases are bound by these Terms of Sale together with the latest pricelist, and signed credit agreement (if any).

1) Eligibility, Use & Accounts

1.1 Wholesale supply is for HK business customers; with a valid Business Registration (BR) copy for each delivery address.
1.2 We may request proof that the delivery address is commercial. Residential deliveries are by exception only and usually not possible.
1.3 Credit terms may be offered after consistent trading history and are subject to approval of our separate credit agreement.
1.4 We may decline, suspend service or apply late charges where documents, risk checks, or unpaid balances are outstanding.
1.5 Sole discretion to supply: supply of goods/services is at Regency Spices’ sole discretion. We may choose not to provide services to specific companies or addresses (e.g., poor prior trading history, political associations, national security concerns, competitor conflicts, other risk concerns) without obligation to give reasons.
1.6 Intended business use: products are intended for food-service/food-manufacturing use and typically must be cooked or further processed before consumption. They are not for direct retail resale/distribution as consumer-packaged goods.
1.7 Compliance: you warrant compliance with applicable food, safety, import/export, and hygiene laws, and will not use products in violation of sanctions/AML/anti-corruption laws.
1.8 You are responsible for import duties, taxes, or other necessary payments to facilitate delivery to your country/address.
1.8 We may reasonably request information to meet compliance obligations.

2) Ordering, Cut-offs & Order Acceptance

2.1 Orders received after 11:59pm cut-off are treated as next working-day orders.
2.2 Orders are offers to purchase; acceptance occurs when we confirm during office hours or dispatch the goods.
2.3 We verify MOQs/stock/prices during office hours. Office hours: Mon - Fri 8:00–16:30, Sat 8:00–10:00. Sundays and Public Holidays are closed.
2.4 Orders placed outside office hours may be delayed until verification is complete.
2.5 In case placing orders outside office hours, you will be responsible to check that order MOQ has reached, and in case of ‘bank in’ preference, payment has been settled, to avoid any delivery delays. We will endeavour to check messages on occasion outside office hours but do not take responsibility for this service.
2.6 You may permanently authorize us to add specific items to reach MOQ or add delivery fees to avoid delivery delays for orders placed outside office hours (as outlined below in 3.4).
2.7 Customized blends: cannot be cancelled after ordering. Returns/exchanges not accepted unless defective or damaged on receipt.
2.8 We may propose equivalent pack sizes or alternates when identical sizing is unavailable, subject to your approval.
2.9 Urgent/peak periods around public holidays and Typhoon Signal 8+ and Black Rainstorms can extend lead times.

3) Delivery, Access & Risk

3.1.1 Standard delivery window 10:00–18:00 on eligible delivery days. For HK Island/Kowloon/NT (excl outlying islands), time windows (10–2 / 2–6) are best-effort only and not guaranteed.
3.1.2 Eligible delivery days for HK Island/Kowloon/NT (excl outlying islands) is every day excluding Sundays and Public Holidays.
3.1.3 In event of Typhoon 8 or higher Signal, Black Rainstorm or other extreme weather conditions, deliveries may be postponed at our discretion.
3.2 Specific delivery requirements are by request only and may not be possible. For Tung Chung/Airport/Outlying Islands/Macao, deliveries are via courier partner; actual delivery time is outside our direct control and timed windows are not available.
3.3 MOQs by area: HKI/KLN/NT $300; Tung Chung/Airport $700; Outlying Islands $1,000; Macao $1,000.
3.4 Below-MOQ fees: HKI/KLN/NT $75; Tung Chung/Airport $100; Outlying Islands $100; Macao $100.
3.5 We will not process orders below MOQ unless the below MOQ fee has been agreed by you.
3.5.1 Provide safe unloading access. Waiting over 10 minutes or failed delivery due to access/contact issues may incur a $75 re-delivery fee and rescheduling.
3.5.2 We are unable to make door deliveries to addresses that require 1 or more flights of stairs. In such cases, you are requested to meet our delivery driver at the ground floor of the building for safe acceptance of the product.
3.6 No same day delivery service is available.
3.7.1 You may pick up orders at our office address during our office opening hours after it is ready. Most orders take 1-2 hours to process.
3.7.2 Immediate walk-in to purchase or browsing is not available.
3.8 Keep your delivery contact name/number up to date; failure to contact your site may cause delay or failed delivery.
3.9 Title passes on receipt of full payment only; risk passes on delivery to the address/contact you provide.
3.10 For any cross-boundary shipments, you are responsible for local compliance, customs clearance, and any import permits.

4) Payment Terms

4.1.1 COD: pay cash or cheque to “Regency Spices Limited” upon delivery; delivery would be considered failed if COD is unavailable for more than 10 mins after driver arrived.
4.1.2 COD payment is unavailable for customers who’s opening hours fall outside our delivery service availability. In such cases, we can only accept payment by bank deposit.
4.1.3 COD payment will be unavailable for customers who routinely do not have COD payment available on delivery or have provided defective cheques on 2+ occasions.
4.2 Bank deposit: payment must be received 1 working day before delivery. Bank-in at delivery time isn’t accepted. Send the deposit slip with your order.
4.3 For credit accounts (if approved), payment timing, interest on overdue amounts, credit limits, and remedies follow the Credit Agreement.
4.4 We may set off amounts owed by you against any credit notes or balances we hold.

5) Pricing, Updates, Confidentiality & E&OE

5.1 Prices are wholesale and may change with market conditions; the latest pricelist applies unless you have written contract pricing.
5.2 Exceptional circumstances: we may issue an urgent price update by WhatsApp/email due to natural disasters or similar catastrophes that may impact prices. This overrides the standard pricelist with immediate effect upon notice; contract pricing will still be honoured according to their respective terms.
5.3 Weights are net at packing; agricultural products can gain/lose moisture—minor weight or appearance variance is normal. Images are illustrative; small natural variations in size, colour, pungency and aroma is expected from batch to batch and season to season.
5.4 Errors & omissions excepted (E&OE) across pricelists, quotations, invoices, and communications; obvious mistakes may be corrected.

6) Quality, Inspection, Claims, Returns & Recalls

6.1 You are expected to inspect goods for acceptability on receipt, and keep goods stored according to storage recommendations printed on the product labels.
6.2 Missing items must be reported the same day the delivery arrives.
6.3 Defective or damaged-on-receipt claims must be made within a maximum of 48 hours, with photos and the invoice number, so we can arrange replacement/credit/refunds as necessary.
6.4 Maximum return window is 30 days from delivery under any circumstance. As food products are susceptible to storage conditions, we cannot accept responsibility for issues reported after 30 days.
6.5 Returns/exchanges are only for defective/damaged-on-receipt items. Customized blends and opened packs are non-returnable, except where defect on receipt is confirmed.
6.6 Store products per best practice; we are not responsible for spoilage/quality issues arising from improper storage (for example but not limited to humidity, temperature, contamination, odour absorption).
6.7.1 In event of claiming defect, you allow Regency Spices up to 7 days to reasonably inspect the product BEFORE use to resolve the claim.
6.7.2 No claims or complaints will be entertained where product is unavailable to inspect.
6.8 Recalls/withdrawals: you agree to cooperate promptly with any reasonable product recall or withdrawal request and to trace affected batches where feasible.
6.9 You are responsible to inspect product for acceptability BEFORE putting into production. In event product is unsuitable and you wish to return it back, the entire order quantity needs to be returned back. Partial returns are usually not possible and by exceptional circumstance only.
6.10 Our maximum liability in all cases is limited to the invoice value of the affected goods; we are not responsible for consequential losses (e.g., loss of sales, production downtime).

7) Communications, Orders & Data

7.1 Official channels: designated WhatsApp ordering group made on account opening, order@regencyspices.hk, or phone 3525 0060 (office hours). Private WhatsApp messages and Private emails may not be monitored or responded to.
7.2 All operational messages and enquiries should be sent via official designated channels only. Order confirmations and billing are issued during office hours.
7.3 You consent to receive price updates at the email provided; you can opt out anytime. We use business contact data for order fulfilment, billing, and compliance.
7.4 Notices: unless a different address is agreed in writing, formal notices may be sent to your stated email and registered Business Address; operational notices may be via WhatsApp/email.

8) Force Majeure & Service Changes

8.1 We are not liable for delays or non-performance caused by events beyond reasonable control (e.g., extreme weather, strikes, transport failures, government restrictions, wars etc).
8.2 Delivery days/routes may change; we’ll give reasonable notice where practically possible.

9) Governing Terms, Precedence & Law

9.1 These terms, together with our latest pricelist and any signed credit agreement, form the agreement for your purchases.
9.2 If any provision is invalid, the remainder remains in effect.
9.3 Failure to enforce a term isn’t a permanent waiver.
9.4 Order of precedence (conflict): (a) any signed contract/credit agreement; then (b) these Full Terms of Sale; then (c) the latest pricelist.
9.5 All disputes about any of these terms: Regency Spices’ decision is final.
9.6 Governing law and jurisdiction: Hong Kong law; the courts of Hong Kong have exclusive jurisdiction.
9.7 This webpage last updated on 2 Nov 2025 and may be outdated. Please refer to accompanying Terms on any newer Wholesale pricelist for most updated version.