Terms & Conditions

Welcome to Regency, purveyor of fine spices, excellent for cooking. Regency provides website features and products to you when you visit or shop at Regencyspices.hk ("the website"), or when you use Regency products or services (collectively "Regency Services").

The Conditions of Use

Please read these simple conditions carefully before using Regency Services. By using Regency Services, you signify agreement to be bound by these conditions.


Please read our Privacy Policy which also governs your use of Regency Services, to understand our practices.

Electronic Communications

When you use any Regency Service or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website or through other Regency Services. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

Copyright and Database Rights

All content included in, or made available through, any Regency Service such as text, graphics, logos, images and data compilations, is the property of Regency and is protected by Hong Kong and international copyright and database laws. You may not extract and/or re-utilise parts of the content of any Regency Service without our written express consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Regency Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Regency Service (e.g. our prices and product listings) without our express written consent.


Regencyspices.hk, Regency.hk, Regency, Regency Spices, Regency - Ingredients since 1951 are part of the Trademarks owned by Regency. In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Regency Service are trademarks or trade dress of Regency. Regency's trademarks and trade dress may not be used in connection with any product or service that is not Regency's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Regency.

Intellectual Property Claims

Regency respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please do not hesitate to contact us through email, including as much detail as possible.

License and Access

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Regency grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of Regency Services. This licence does not include any resale or commercial use of any Regency Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Regency Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Regency reserves the right (but without the obligation or liability) to prohibit or remove any such material.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Regency. No Regency Service, nor any part of any Regency Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Regency without our express written consent. You may not use any meta tags or any other "hidden text" utilising Regency's names or trademarks without our express written consent.

You agree to indemnify, defend and hold Regency harmless from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Conditions of Use or any other activity by you in connection with your use of the site. You further agree that Regency shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Regency for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Regency, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

You may not misuse the Regency Services. You may use the Regency Services only as permitted by law. The licenses granted by Regency terminate if you do not comply with these Conditions of Use or any Service Terms.

Your Account

If you use any Regency Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.

You must not use any Regency Service: (i) in any way that causes, or is likely to cause, any Regency Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use, or any other applicable terms and conditions, guidelines or policies.

Our Liability

We will do our utmost to ensure that the availability of Regency Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Regency Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Regency will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Regency Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to any cause beyond our reasonable control.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us, or for death or personal injury caused by our negligence or wilful misconduct.

All reasonable precautions have been taken to ensure no viruses are present in this website. We cannot accept responsibility for loss or damage arising from the use of this website.

Although Regency uses reasonable efforts to have the colors of the images of its merchandise displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

We are not responsible for the accuracy, reliability or adverse reaction to any opinions, advice or contents displayed here.

Alterations to Service or Amendments to Conditions of Use

We reserve the right to make changes to any Regency Services, policies, terms and conditions, including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use Regency Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable, and will not affect the validity and enforceability of any remaining condition.


We do not sell products for purchase by children. If you are under 18 you may use the Regency Services only with the involvement of a parent or guardian.

Conditions of Sale

These Conditions of Sale govern the sale of products by Regency to you. Regency is wholly owned by Regency Spices Limited.

Please read these conditions carefully before placing an order with Regency. By placing an order with Regency, you signify your agreement to be bound by these conditions. Please also read our Delivery Information as these terms also govern the sale of products by Regency to you.

Our Contract

Your order is an offer to Regency to buy the product(s) in your order. When you place an order to purchase a product from Regency, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Disptach Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with China Business Limited. Without affecting your right of withdrawal set out in the Returns Section below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

All specifications and packaging details mentioned on Order Confirmation / Invoice are binding. Other specifications and packaging details are subject to change without notice.

Infestation: Despite our best quality control measures, as our goods are all natural, we cannot guarantee that goods will not at a later date, be subject to infestation, unless specifically vacuum treated or heat treated. Even after treatments, treated goods can be subject to re-infestation if incorrectly stored. Untreated seeds, herbs and spices in any form, treated with approved chemical fumigants, are still susceptible to possible infestation, as insect eggs are not destroyed by current chemical fumigants.


Please review our Returns Policy which applies to products sold by Regency, which outlines our straightforward 30 days return policy. Regency does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Regency does not take title to the refunded item.

Pricing and Availability

We list availability information for products sold by us on the website included on each product information page. Beyond what we say on those pages or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by email as soon as possible if any products you order turn out to be unavailable, in which case you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times, and should not be relied upon as such.

Despite our best efforts, a small number of the items on our website may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price, or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.


When ordering products from Regency for delivery outside of Hong Kong you may be subject to import control, including but not limited to, import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Regency, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. If the package is rejected by the customs of your home country or otherwise and returned to Regency you will be responsible for the return shipping charges for the product.

Resale is not permitted

All products sold are for customers' use only, and shall not be commercially resold. Regency may refuse any purchasing order which it suspects is for commercial resale.

Amendments to Conditions of Sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale, at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable, and will not affect the validity and enforceability of any remaining condition.

Our Contact Details

Regency is wholly owned by Regency Spices Limited. This website is owned and operated by Regency Spices Limited, registered in Hong Kong, and located at 8A Ming Wah Industrial Building, 17-33 Wang Lung Street, Tsuen Wan, Hong Kong, BR number 63032832.

Applicable Law

These conditions are governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region.

Last Updated: This page was last updated on 18 December 2022